FREQUENTLY ASKED QUESTIONS

Contact our team via email with your order number. Once your return is inspected and approved at our studio, a refund will be issued to your original payment method.

If your selection does not align with your perspective, we accept return requests submitted within 14 days of delivery. Frames must be returned in their original, pristine condition.

Orders are processed within 24 to 48 hours. Once your frames begin their journey, you will receive a confirmation email with tracking details to follow their movement in real-time.

We currently focus on domestic movement to ensure the highest level of service. As we grow, we look forward to expanding our reach to the global community.

We utilize hand-polished cellulose acetate for its deep luster and tactile warmth, alongside medical-grade titanium for its exceptional strength-to-weight ratio. This combination creates silhouettes that are virtually weightless yet incredibly durable.

Yes. Every RÉVOIR frame is fitted with premium lenses providing 100% UVA/UVB protection. Designed for the global nomad, our lenses ensure superior visual clarity whether you are navigating coastal light or an urban skyline.

To preserve the hand-polished finish, clean your lenses with the provided microfiber cloth and store them in their protective case. Avoid extreme heat to ensure the hand-fitted alignment and structural integrity remain intact.